Hey Love Studio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit heylovestudio.com, contact us, or book our services.
By using our website or booking our services, you agree to the practices described in this policy. If you have questions, you can reach us at team@heylovestudio.com.

1. Information We Collect

Information you give us directly

• When you fill out our contact or inquiry form, you may provide:
• Your name and email address
• Phone number
• Wedding or event date and location
• Any additional details you include in your message

Information collected through booking
If you book our services through our CRM or booking platform (17hats), we may collect:

• Contract and payment information
• Event details (venue, timeline, guest count)
• Communication history

Information collected automatically
When you visit our website, we automatically collect certain data through Google Analytics, including:

• Pages visited and time spent on each page
• Browser type and device information
• Approximate geographic location (city/country level only)
• Referring website or search query

This data is aggregated and anonymous — we cannot identify you personally from Google Analytics data.

Email marketing
If you opt in to receive emails from us, we collect your name and email address for the purpose of sending you updates, promotions, and studio news.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and communicate about your booking
• Send contracts, invoices, and booking confirmations
• Deliver wedding photography and videography services
• Send marketing emails (only if you have opted in)
• Understand how visitors use our website so we can improve it
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

3. Photography and Video Content
As a wedding photography and videography studio, photos and videos from your session or wedding day may be used by Hey Love Studio for:

• Our website portfolio
• Social media (Instagram, Facebook, Pinterest, etc.)
• Blog posts and editorial content
• Marketing materials

Your contract will outline the specific terms of image and video usage. If you prefer your images not be shared publicly, please let us know before or at the time of booking — we are happy to accommodate privacy requests.

4. Third-Party Services
We use the following third-party services that may collect or process your data:

Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect anonymised traffic data. You can opt out by installing the Google Analytics Opt-Out Browser Add-on at tools.google.com/dlpage/gaoptout.

Email marketing platform
We use an email marketing service (such as Flodesk) to manage our mailing list and send emails. If you subscribe, your name and email are stored on their platform. You can unsubscribe at any time using the link in any email we send.

Booking and CRM platform
We use a booking and client management platform (such as HoneyBook or Dubsado) to manage contracts, invoices, and client communication. Data you provide during booking is stored on their platform and subject to their privacy policies as well as ours.

Showit and WordPress
Our website is built on Showit and WordPress. These platforms may collect standard server logs and cookie data as part of normal website operation.

5. Cookies
Our website uses cookies — small text files placed on your device — to enable basic site functionality and to support Google Analytics. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Inquiry and contact form data: up to 2 years
• Booking and contract data: up to 7 years (for legal and accounting purposes)
• Email marketing data: until you unsubscribe
• Website analytics data: as set by Google Analytics (default 26 months)

7. Your Rights

For residents of California (CCPA)
Under the California Consumer Privacy Act, California residents have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell your data)

To exercise these rights, contact us at team@heylovestudio.com.

For residents of the European Union (GDPR)
If you are located in the EU, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing of your data
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at team@heylovestudio.com. We will respond within 30 days.

8. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Hey Love Studio
Email: team@heylovestudio.com
Website: heylovestudio.com

Based in Arkansas & Texas | Serving couples worldwide